POLICY

Thank you for visiting and shopping at Dogtown Bakery.

Cake Policy:

If you need to change the date or details of your order or cancel it all together, please contact us as far in advance as possible. We will always be as accommodating as we can if you need to change or postpone an order but your booking for a particular date and or details of the order may have started so refunds/changes are not always possible. See our full refund policy for details.

Venue/Party Policy:

All bookings and modifications must be submitted to and confirmed by Dogtown Bakery via (email or mail). Deposits are required for all packages and are non-refundable. The final balance is due and payable no later than 10 days prior to the event date. Cancellations and package modifications (including additions and deductions) must be submitted in writing and approved by Dogtown Bakery 10 days prior to the venue date and are subject to a 3.5% processing fee. No refunds will be issued on cancellations made within 5 days of the venue date. Modifications to a package of less value following the payment of the deposit are not permitted. Once the deposit is paid, Dogtown Bakery will allow a one time package decrease in the pawty package selection, if the change is made at least 15 days prior to the event date.

Due to the significant amount of time and permits that must be reserved for the park/beach venues we do not allow packages to be downsized, unless a request is made in writing and approved by Dogtown Bakery 45 days prior to the event date.

Payment for all event services is due 10 days prior to the event. All policies, packages, and pricing are subject to change without notice. While we make every effort to maintain prices as quoted, they are subject to change without notice. All transactions are subject to applicable sales tax.

Domestic Shipping Policy:

Shipment processing time

All orders are processed within 48 business days of receipt. Orders are not processed or shipped from Friday, 12 pm HST through Sunday, or holidays as shipping is from Hawaii.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates.

Shipping charges for your order will be calculated and displayed at checkout.

*Free shipping on orders of $49 or free with valid free shipping codes.

Overnight delivery is not available.

Shipment to P.O. boxes or APO/FPO addresses

Dogtownbakery.store ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Dogtownbakery.store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages:

Dogtownbakery.store is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy:

Country taxes, tariffs, and any additional costs will be emailed to you should they not align with your total at checkout.

Incorrect Shipping Addresses and Refused Delivery:

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Dogtown Bakery will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments:

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Call 808-892-5756
Or alert us at Dogtownbakerykailua@gmail.com

We will file a claim with the shipping carrier. Local law enforcement must be notified and involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation. your shipping information.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from yourstorelink (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
[[
INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
]]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of [[10]].

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Dogtownbakerykailua@gmail.com or by mail using the details provided below: