Bakery Policy:

Our cakes and pastries are baked to order and we do not accept returns on cakes, baked goods, opened bags, or holiday items. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive incorrect items or if the items are seen to be damaged. Should this be the case, please email us within 48 hours of receipt to Dogtownbakerykailua@gmail.com

Cake Policy:

If you need to change the date or details of your order or cancel it all together, please contact us as far in advance as possible . We will always be as accommodating as we can if you need to change or postpone an order but your booking for a particular date and or details fo the order may have started so refunds/changes are not always possible. See our full refund policy for details above.

Daycare Policy:

To help you get the best value for your dog’s playtime, we offer discounted multi-day daycare packages. Because these packages feature promotional pricing and reserve your dog's spot in our daily playgroups, please review our package usage and refund policies below.

Package Purchases & Expiration

Upfront Savings: Daycare packages must be paid in full at the time of purchase to activate the discounted daily rate.
2-Year Validity: All pre-paid daycare packages and package credits are valid for up to 2 years from the original purchase date. Any unused days or credits after 2 years will expire and cannot be extended.

Refunds & Price Reversion PolicyWe understand that plans change. If you choose to discontinue your daycare package before using all your pre-paid days, we will gladly calculate your remaining balance under the following protective terms:

Reversion to Standard Rate: The days your dog has already used will retroactively forfeit the promotional discount. Those used days will be recalculated and charged at our full standard daily rate.

Store Credit Only: Any remaining balance left over after recalculating your used days at the standard rate is strictly non-refundable. It will be issued as a store credit on your account.

Credit Flexbility: Your store credit can be used toward any future daycare services for up to 2 years from the original package purchase date.

Boarding Policy:

🐾 Pre-Paid Boarding & Cancellation Policy-

To ensure all our furry guests receive the best possible care, we reserve space exclusively for your dog upon booking. Please review our pre-payment and cancellation policies below.

Pre-Payment & Discounts

Payment Deadline: To secure your reservation, payment must be made in full by 14 days prior to your dog's scheduled drop-off date.
10% Pre-Pay Discount: Bookings paid in full at least 14 days in advance qualify for our 10% pre-paid discount.
Late Bookings: Any reservations made or paid within 14 days of drop-off must be paid in full at the time of booking and are subject to our standard nightly rates (promotional discounts do not apply).

Cancellations & Refunds - Because we maintain a limited capacity and turn away other clients once a space is reserved, we enforce the following cancellation policy to protect our business and staff:

Promotional Bookings: All reservations booked under the 10% pre-paid discount are non-refundable.
7+ Days Notice: If you cancel your reservation 7 or more days before your scheduled drop-off, 100% of your payment will be converted into a store credit. This credit can be applied toward any future boarding or daycare services and never expires.
Less Than 7 Days Notice: Cancellations made within 7 days of drop-off, as well as early departures or "no-shows," are non-refundable and ineligible for store credit.

Multi-Day Daycare Packages- If you purchase a discounted multi-day daycare package and request a refund for the remaining unused days:

The days your dog has already used will be retroactively recalculated and charged at our full standard daily rate along with any boarding services within the pre-package dates.
Any remaining balance after this calculation will be issued as a store credit only.

Standard Rate Bookings: Any reservations made or paid within 14 days of drop-off do not qualify for the 10% discount.

20% Non-Refundable Deposit: To lock in and secure your spot, a 20% non-refundable deposit is required at the time of booking.
Final Payment: The remaining 80% balance must be paid in full by the drop-off day.
Cancellation Protection: If a standard reservation is cancelled, the 20% deposit is strictly forfeited to cover the held kennel space. Any other payments made toward the balance prior to cancellation can be converted to store credit, provided a 7-day notice is given.

Hold Harmless & Limitation of Liability

Assumption of Risk: By utilizing our services, you understand that bringing pets together in a cage-free, daycare, or boarding environment carries inherent risks of minor injuries, scratches, punctures, or the transmission of airborne illnesses (such as canine cough or puppy warts). You assume all risks associated with your pet’s participation in these activities.
Hold Harmless: You agree to release, indemnify, and hold harmless Dogtown Bakery LLC, its owners, and staff from any and all liability, claims, or financial demands arising from illness, injury, escape, or death of your pet, except in cases of proven gross negligence or willful misconduct by our staff.
Inter-Pet Liability: If your dog injures another pet or staff member due to aggressive behavior, you agree that you are solely responsible for any medical or veterinary bills resulting from that incident.

🎂 Dogtown Bakery Private Party Policy

1. Bookings, Deposits, & Final Payment

20% Non-Refundable Deposit: To lock in your party date and time, a 20% non-refundable deposit is required at the time of booking. If you cancel or do not show up for your scheduled party, this deposit is strictly forfeited.
7-Day Payment Deadline: The remaining balance for your party—including your pre-selected package, any ala carte additions, and human food or beverages—must be paid in full no later than 7 days prior to the party date.
Human Food & Beverage Invoicing: Human food and beverages are carefully prepared based on the final headcount you provide. Because this requires separate ordering and prep work, these items will be billed on a separate invoice and must also be settled by the 7-day deadline.

2. Weather & Rescheduling-

Bakery Discretion: Your safety and your dogs' safety are our top priorities. Dogtown Bakery reserves the sole right to cancel or reschedule a party due to severe weather, facility emergencies, or other unforeseen circumstances.
Rescheduling Credits: If Dogtown Bakery must reschedule your event, your non-refundable deposit and any payments made will be fully transferred to your new agreed-upon party date.

3. Guest Hold Harmless Agreement:

Host Responsibility: As the party host, you are responsible for informing your guests of our facility rules.
Guest Waiver: By attending a private party at Dogtown Bakery, all hosts, human guests, and pet owners agree to hold harmless Dogtown Bakery, its owners, and staff from any and all liability, injuries, illness, or property damage that may occur during the event. Dog owners remain 100% responsible for the behavior and medical expenses of their own pets.